/* =============================================
   AbangPC Management System — system.css
   Shared styles for all system pages
   ============================================= */

:root {
  --bg: #0b0b0b;
  --surface: #141414;
  --card: #1c1c1c;
  --card-hover: #222;
  --yellow: #f5c518;
  --yellow-light: #fdd85d;
  --yellow-dim: rgba(245,197,24,0.12);
  --yellow-border: rgba(245,197,24,0.25);
  --white: #f2f2f0;
  --muted: #888;
  --muted-light: #aaa;
  --border: rgba(255,255,255,0.07);
  --border-hover: rgba(255,255,255,0.13);
  --danger: #f87171;
  --danger-dim: rgba(248,113,113,0.12);
  --success: #4ade80;
  --success-dim: rgba(74,222,128,0.12);
  --warning: #fb923c;
  --warning-dim: rgba(251,146,60,0.12);
  --info: #60a5fa;
  --info-dim: rgba(96,165,250,0.12);
  --radius: 12px;
  --radius-lg: 18px;
  --transition: 0.2s cubic-bezier(0.4,0,0.2,1);
  --sidebar-width: 240px;
}

*, *::before, *::after { margin:0; padding:0; box-sizing:border-box; }
html { scroll-behavior: smooth; }
body {
  background: var(--bg);
  color: var(--white);
  font-family: 'DM Sans', sans-serif;
  font-size: 15px;
  line-height: 1.6;
}
a { color: inherit; text-decoration: none; }
button { cursor: pointer; font-family: inherit; }
input, select, textarea { font-family: inherit; }

/* ==============================
   UTILITIES
   ============================== */
.hidden { display: none !important; }
.text-yellow { color: var(--yellow); }
.text-muted { color: var(--muted); }
.text-danger { color: var(--danger); }
.text-success { color: var(--success); }
.text-warning { color: var(--warning); }

/* ==============================
   ALERTS
   ============================== */
.alert {
  padding: 12px 16px;
  border-radius: var(--radius);
  font-size: 14px;
  margin-bottom: 18px;
  border: 1px solid;
}
.alert-error { background: var(--danger-dim); border-color: rgba(248,113,113,0.3); color: var(--danger); }
.alert-success { background: var(--success-dim); border-color: rgba(74,222,128,0.3); color: var(--success); }
.alert-warning { background: var(--warning-dim); border-color: rgba(251,146,60,0.3); color: var(--warning); }
.alert-info { background: var(--info-dim); border-color: rgba(96,165,250,0.3); color: var(--info); }

/* ==============================
   SPINNER
   ============================== */
.spinner {
  width: 16px; height: 16px;
  border: 2px solid rgba(0,0,0,0.2);
  border-top-color: #000;
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
  display: inline-block;
  vertical-align: middle;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ==============================
   STATUS BADGES
   ============================== */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: 100px;
  letter-spacing: 0.3px;
  text-transform: uppercase;
  white-space: nowrap;
}
.badge-diagnosing { background: var(--info-dim); color: var(--info); border: 1px solid rgba(96,165,250,0.25); }
.badge-repairing  { background: var(--warning-dim); color: var(--warning); border: 1px solid rgba(251,146,60,0.25); }
.badge-finished   { background: var(--yellow-dim); color: var(--yellow); border: 1px solid var(--yellow-border); }
.badge-ready_pickup { background: var(--success-dim); color: var(--success); border: 1px solid rgba(74,222,128,0.25); }
.badge-collected  { background: rgba(255,255,255,0.06); color: var(--muted); border: 1px solid var(--border-hover); }

/* ==============================
   BUTTONS
   ============================== */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 20px;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 600;
  border: none;
  transition: var(--transition);
  white-space: nowrap;
}
.btn-primary { background: var(--yellow); color: #000; }
.btn-primary:hover { background: var(--yellow-light); transform: translateY(-1px); }
.btn-secondary { background: var(--card); color: var(--white); border: 1px solid var(--border-hover); }
.btn-secondary:hover { background: var(--card-hover); border-color: var(--yellow-border); }
.btn-danger { background: var(--danger-dim); color: var(--danger); border: 1px solid rgba(248,113,113,0.25); }
.btn-danger:hover { background: rgba(248,113,113,0.2); }
.btn-sm { padding: 7px 14px; font-size: 13px; }
.btn-lg { padding: 13px 28px; font-size: 15px; }
.btn:disabled { opacity: 0.5; cursor: not-allowed; transform: none !important; }

/* ==============================
   FORM ELEMENTS
   ============================== */
.field-group { margin-bottom: 18px; }
.field-group label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: 7px;
}
.input-wrap {
  position: relative;
  display: flex;
  align-items: center;
}
.input-icon {
  position: absolute;
  left: 12px;
  font-size: 15px;
  pointer-events: none;
}
.input-wrap input,
.input-wrap select,
.input-wrap textarea {
  width: 100%;
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--border-hover);
  color: var(--white);
  border-radius: 10px;
  padding: 11px 16px 11px 38px;
  font-size: 14px;
  transition: border-color var(--transition), background var(--transition);
  outline: none;
}
.input-wrap input:focus,
.input-wrap select:focus,
.input-wrap textarea:focus {
  border-color: var(--yellow);
  background: var(--yellow-dim);
}
.input-wrap input::placeholder { color: #555; }
.input-wrap select { appearance: none; }
.input-wrap select option { background: #1c1c1c; }
.input-wrap textarea { padding-top: 11px; resize: vertical; min-height: 90px; }
.no-icon input,
.no-icon select,
.no-icon textarea { padding-left: 14px; }
.field-err { display: block; font-size: 12px; color: var(--danger); margin-top: 5px; min-height: 16px; }
.toggle-pw {
  position: absolute;
  right: 12px;
  background: none;
  border: none;
  font-size: 15px;
  color: var(--muted);
  padding: 4px;
}

/* ==============================
   CARDS
   ============================== */
.card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 24px;
}
.card:hover { border-color: var(--border-hover); }
.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}
.card-title { font-family: 'Syne', sans-serif; font-size: 16px; font-weight: 700; }

/* ==============================
   TABLE
   ============================== */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
thead tr { border-bottom: 1px solid var(--border); }
thead th {
  text-align: left;
  padding: 10px 14px;
  font-size: 11px;
  font-weight: 700;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  white-space: nowrap;
}
tbody tr {
  border-bottom: 1px solid var(--border);
  transition: background var(--transition);
}
tbody tr:hover { background: rgba(255,255,255,0.02); }
tbody td { padding: 12px 14px; font-size: 14px; }
tbody tr:last-child { border-bottom: none; }

/* ==============================
   AUTH PAGE (Login)
   ============================== */
.auth-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  position: relative;
  overflow: hidden;
}
.auth-bg {
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: 0;
}
.auth-glow {
  position: absolute;
  top: -200px; left: 50%;
  transform: translateX(-50%);
  width: 600px; height: 600px;
  background: radial-gradient(circle, rgba(245,197,24,0.06) 0%, transparent 70%);
}
#loginParticles { position: absolute; inset: 0; width: 100%; height: 100%; }
.auth-container {
  position: relative;
  z-index: 1;
  width: 100%;
  max-width: 420px;
  padding: 24px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 24px;
}
.auth-logo {
  display: flex;
  align-items: center;
  gap: 14px;
}
.auth-logo-img {
  width: 52px; height: 52px;
  border-radius: 50%;
  object-fit: cover;
  border: 2px solid var(--yellow-border);
}
.auth-brand {
  display: block;
  font-family: 'Syne', sans-serif;
  font-size: 22px;
  font-weight: 800;
  color: var(--yellow);
  line-height: 1;
}
.auth-subtitle { display: block; font-size: 12px; color: var(--muted); margin-top: 3px; }
.auth-card {
  width: 100%;
  background: var(--card);
  border: 1px solid var(--border-hover);
  border-radius: var(--radius-lg);
  padding: 32px;
}
.auth-title {
  font-family: 'Syne', sans-serif;
  font-size: 22px;
  font-weight: 800;
  margin-bottom: 6px;
}
.auth-desc { font-size: 14px; color: var(--muted); margin-bottom: 28px; }
.btn-login {
  width: 100%;
  background: var(--yellow);
  color: #000;
  border: none;
  padding: 13px;
  border-radius: 10px;
  font-family: 'Syne', sans-serif;
  font-weight: 700;
  font-size: 15px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  margin-top: 6px;
  transition: background var(--transition), transform var(--transition);
}
.btn-login:hover { background: var(--yellow-light); transform: translateY(-1px); }
.btn-login:disabled { opacity: 0.6; cursor: not-allowed; transform: none; }
.auth-footer { margin-top: 20px; text-align: center; }
.back-link { font-size: 13px; color: var(--muted); transition: color var(--transition); }
.back-link:hover { color: var(--yellow); }
.auth-version { font-size: 12px; color: #444; text-align: center; }

/* ==============================
   SYSTEM LAYOUT (Dashboard pages)
   ============================== */
.system-layout {
  display: flex;
  min-height: 100vh;
}

/* Sidebar */
.sidebar {
  width: var(--sidebar-width);
  background: var(--surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0; left: 0; bottom: 0;
  z-index: 50;
  transition: transform var(--transition);
}
.sidebar-header {
  padding: 20px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 12px;
}
.sidebar-logo {
  width: 36px; height: 36px;
  border-radius: 50%;
  object-fit: cover;
  border: 1.5px solid var(--yellow-border);
}
.sidebar-brand {
  font-family: 'Syne', sans-serif;
  font-size: 16px;
  font-weight: 800;
  color: var(--yellow);
}
.sidebar-brand span { color: var(--white); }
.sidebar-nav { flex: 1; padding: 12px 0; overflow-y: auto; }
.nav-section-label {
  font-size: 10px;
  font-weight: 700;
  color: #444;
  text-transform: uppercase;
  letter-spacing: 1px;
  padding: 10px 20px 6px;
}
.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 20px;
  font-size: 14px;
  color: var(--muted);
  transition: color var(--transition), background var(--transition);
  border-radius: 0;
  border: none;
  background: none;
  width: 100%;
  text-align: left;
  text-decoration: none;
}
.nav-item:hover { color: var(--white); background: rgba(255,255,255,0.04); }
.nav-item.active { color: var(--yellow); background: var(--yellow-dim); border-right: 2px solid var(--yellow); }
.nav-item-icon { font-size: 16px; width: 20px; text-align: center; }
.nav-item-badge {
  margin-left: auto;
  background: var(--yellow);
  color: #000;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 100px;
  min-width: 18px;
  text-align: center;
}
.sidebar-footer {
  padding: 16px 20px;
  border-top: 1px solid var(--border);
}
.sidebar-user {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 12px;
}
.user-avatar {
  width: 34px; height: 34px;
  border-radius: 50%;
  background: var(--yellow-dim);
  border: 1px solid var(--yellow-border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 700;
  color: var(--yellow);
  flex-shrink: 0;
}
.user-name { font-size: 13px; font-weight: 600; color: var(--white); }
.user-role {
  font-size: 11px;
  color: var(--muted);
  text-transform: capitalize;
}
.btn-logout {
  width: 100%;
  background: none;
  border: 1px solid var(--border-hover);
  color: var(--muted);
  padding: 8px;
  border-radius: 8px;
  font-size: 13px;
  transition: var(--transition);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
}
.btn-logout:hover { border-color: var(--danger); color: var(--danger); }

/* Main content area */
.main-content {
  margin-left: var(--sidebar-width);
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}
.topbar {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 0 28px;
  height: 60px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 40;
}
.topbar-title {
  font-family: 'Syne', sans-serif;
  font-size: 18px;
  font-weight: 700;
}
.topbar-right { display: flex; align-items: center; gap: 12px; }
.page-content { padding: 28px; flex: 1; }

/* Stats row */
.stats-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 16px;
  margin-bottom: 28px;
}
.stat-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  transition: border-color var(--transition);
}
.stat-card:hover { border-color: var(--border-hover); }
.stat-label { font-size: 12px; color: var(--muted); margin-bottom: 8px; text-transform: uppercase; letter-spacing: 0.5px; }
.stat-value {
  font-family: 'Syne', sans-serif;
  font-size: 28px;
  font-weight: 800;
  color: var(--yellow);
  line-height: 1;
}
.stat-sub { font-size: 12px; color: var(--muted); margin-top: 5px; }

/* Ticket row in table */
.ticket-device { font-size: 13px; color: var(--muted); margin-top: 2px; }
.ticket-customer { font-weight: 600; }

/* Empty state */
.empty-state {
  text-align: center;
  padding: 60px 20px;
  color: var(--muted);
}
.empty-state-icon { font-size: 48px; margin-bottom: 14px; }
.empty-state h3 { font-size: 16px; color: var(--white); margin-bottom: 8px; }
.empty-state p { font-size: 14px; }

/* Modal */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.7);
  z-index: 200;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  backdrop-filter: blur(4px);
}
.modal {
  background: var(--card);
  border: 1px solid var(--border-hover);
  border-radius: var(--radius-lg);
  width: 100%;
  max-width: 560px;
  max-height: 90vh;
  overflow-y: auto;
}
.modal-header {
  padding: 20px 24px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.modal-title { font-family: 'Syne', sans-serif; font-size: 17px; font-weight: 700; }
.modal-close {
  background: none;
  border: none;
  color: var(--muted);
  font-size: 20px;
  padding: 4px 8px;
  transition: color var(--transition);
}
.modal-close:hover { color: var(--white); }
.modal-body { padding: 24px; }
.modal-footer {
  padding: 16px 24px;
  border-top: 1px solid var(--border);
  display: flex;
  gap: 10px;
  justify-content: flex-end;
}

/* Timeline (status history) */
.timeline { list-style: none; }
.timeline-item {
  display: flex;
  gap: 14px;
  padding-bottom: 20px;
  position: relative;
}
.timeline-item:not(:last-child)::before {
  content: '';
  position: absolute;
  left: 15px;
  top: 30px;
  bottom: 0;
  width: 1px;
  background: var(--border);
}
.timeline-dot {
  width: 30px; height: 30px;
  border-radius: 50%;
  background: var(--yellow-dim);
  border: 1px solid var(--yellow-border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  flex-shrink: 0;
}
.timeline-content { flex: 1; padding-top: 4px; }
.timeline-title { font-size: 14px; font-weight: 600; margin-bottom: 2px; }
.timeline-time { font-size: 12px; color: var(--muted); }
.timeline-note { font-size: 13px; color: var(--muted-light); margin-top: 4px; }

/* Photo grid */
.photo-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
  gap: 10px;
  margin-top: 12px;
}
.photo-item {
  aspect-ratio: 1;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid var(--border);
  cursor: pointer;
  transition: border-color var(--transition);
}
.photo-item:hover { border-color: var(--yellow-border); }
.photo-item img { width: 100%; height: 100%; object-fit: cover; }

/* ==============================
   PUBLIC STATUS PAGE
   ============================== */
.status-page {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 40px 24px;
}
.status-container { width: 100%; max-width: 520px; }
.status-logo {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  margin-bottom: 40px;
}
.status-logo img { width: 44px; height: 44px; border-radius: 50%; object-fit: cover; }
.status-logo-text {
  font-family: 'Syne', sans-serif;
  font-size: 20px;
  font-weight: 800;
  color: var(--yellow);
}
.status-logo-text span { color: var(--white); }
.status-card { background: var(--card); border: 1px solid var(--border-hover); border-radius: var(--radius-lg); padding: 32px; }
.status-title { font-family: 'Syne', sans-serif; font-size: 20px; font-weight: 800; margin-bottom: 6px; }
.status-desc { font-size: 14px; color: var(--muted); margin-bottom: 24px; }
.status-result { margin-top: 24px; }
.status-ticket-header {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px 20px;
  margin-bottom: 16px;
}
.status-ticket-num { font-family: 'Syne', sans-serif; font-size: 18px; font-weight: 800; color: var(--yellow); margin-bottom: 4px; }
.status-ticket-device { font-size: 14px; color: var(--muted-light); }
.status-progress { margin: 20px 0; }
.progress-steps { display: flex; align-items: center; gap: 0; }
.progress-step {
  flex: 1;
  text-align: center;
  position: relative;
}
.progress-step:not(:last-child)::after {
  content: '';
  position: absolute;
  top: 15px; right: -50%;
  width: 100%; height: 2px;
  background: var(--border);
  z-index: 0;
}
.progress-step.done:not(:last-child)::after { background: var(--yellow); }
.progress-dot {
  width: 30px; height: 30px;
  border-radius: 50%;
  background: var(--surface);
  border: 2px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 8px;
  font-size: 12px;
  position: relative;
  z-index: 1;
  transition: var(--transition);
}
.progress-step.done .progress-dot { background: var(--yellow); border-color: var(--yellow); color: #000; }
.progress-step.current .progress-dot { border-color: var(--yellow); color: var(--yellow); box-shadow: 0 0 10px var(--yellow-border); }
.progress-label { font-size: 11px; color: var(--muted); }
.progress-step.done .progress-label,
.progress-step.current .progress-label { color: var(--white); }
.status-info-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 16px; }
.status-info-item { background: var(--surface); border-radius: 10px; padding: 14px; }
.status-info-label { font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 5px; }
.status-info-value { font-size: 14px; font-weight: 600; }
.status-back { display: block; text-align: center; margin-top: 24px; font-size: 13px; color: var(--muted); transition: color var(--transition); }
.status-back:hover { color: var(--yellow); }

/* ==============================
   RESPONSIVE
   ============================== */
@media (max-width: 768px) {
  .sidebar { transform: translateX(-100%); }
  .sidebar.open { transform: translateX(0); }
  .main-content { margin-left: 0; }
  .stats-row { grid-template-columns: 1fr 1fr; }
  .page-content { padding: 16px; }
  .status-info-grid { grid-template-columns: 1fr; }
  .progress-label { font-size: 10px; }
}

/* ==============================
   STAFF DASHBOARD
   ============================== */
.status-tabs {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 20px;
}
.status-tab {
  background: var(--card);
  border: 1px solid var(--border);
  color: var(--muted);
  padding: 8px 16px;
  border-radius: 100px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition);
  font-family: inherit;
}
.status-tab:hover { border-color: var(--border-hover); color: var(--white); }
.status-tab.active { background: var(--yellow-dim); border-color: var(--yellow-border); color: var(--yellow); }

.tickets-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 16px;
}
.ticket-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
  cursor: pointer;
  transition: border-color var(--transition), transform var(--transition);
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.ticket-card:hover { border-color: var(--yellow-border); transform: translateY(-2px); }
.ticket-card.urgent  { border-left: 3px solid var(--danger); }
.ticket-card.warning { border-left: 3px solid var(--warning); }

.ticket-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.ticket-num {
  font-family: 'Syne', sans-serif;
  font-size: 14px;
  font-weight: 800;
  color: var(--yellow);
}
.ticket-card-customer {
  display: flex;
  align-items: center;
  gap: 10px;
}
.customer-avatar {
  width: 34px; height: 34px;
  border-radius: 50%;
  background: var(--yellow-dim);
  border: 1px solid var(--yellow-border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
  color: var(--yellow);
  flex-shrink: 0;
}
.customer-name { font-size: 14px; font-weight: 600; }
.customer-phone { font-size: 12px; color: var(--muted); }
.ticket-card-device {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--muted-light);
  background: var(--surface);
  padding: 7px 12px;
  border-radius: 8px;
}
.ticket-card-issue {
  font-size: 13px;
  color: var(--muted-light);
  line-height: 1.5;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.ticket-card-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 12px;
  padding-top: 8px;
  border-top: 1px solid var(--border);
}
.ticket-age { color: var(--muted); }
.ticket-price { font-weight: 700; color: var(--yellow); }
.ticket-card-actions {
  display: flex;
  gap: 8px;
}
.btn-menu {
  background: none;
  border: none;
  color: var(--muted);
  font-size: 20px;
  padding: 4px 8px;
  cursor: pointer;
  display: none;
}
.topbar-left {
  display: flex;
  align-items: center;
  gap: 12px;
}
@media (max-width: 768px) {
  .btn-menu { display: block; }
  .tickets-grid { grid-template-columns: 1fr; }
}

/* ==============================
   ANALYTICS CHARTS
   ============================== */
.charts-row {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 16px;
  margin-bottom: 20px;
}
.chart-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
}
.chart-title {
  font-size: 13px;
  font-weight: 700;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: 16px;
}
.chart-wrap {
  position: relative;
  height: 200px;
}
@media (max-width: 900px) {
  .charts-row { grid-template-columns: 1fr; }
}

/* ==============================
   AUTO LOGOUT WARNING
   ============================== */
.logout-warning {
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  z-index: 99999;
  background: var(--card);
  border: 2px solid var(--warning);
  border-radius: var(--radius-lg);
  padding: 32px;
  text-align: center;
  max-width: 380px;
  width: 90%;
  box-shadow: 0 20px 60px rgba(0,0,0,0.6);
}
.logout-warning h3 {
  font-size: 20px;
  font-weight: 800;
  color: var(--warning);
  margin-bottom: 10px;
}
.logout-warning p {
  color: var(--muted-light);
  font-size: 14px;
  margin-bottom: 20px;
}
.logout-countdown {
  font-size: 48px;
  font-weight: 800;
  color: var(--warning);
  font-family: 'Syne', sans-serif;
  margin-bottom: 20px;
}
.logout-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.7);
  z-index: 99998;
}

/* ==============================
   TICKET AGE BADGES
   ============================== */
.ticket-age-badge {
  display: inline-block;
  padding: 3px 8px;
  border-radius: 4px;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}
.ticket-age-badge.new {
  background: rgba(74, 222, 128, 0.15);
  color: #4ADE80;
  border: 1px solid rgba(74, 222, 128, 0.3);
}
.ticket-age-badge.warning {
  background: rgba(251, 146, 60, 0.15);
  color: #FB923C;
  border: 1px solid rgba(251, 146, 60, 0.3);
}
.ticket-age-badge.overdue {
  background: rgba(239, 68, 68, 0.15);
  color: #EF4444;
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.ticket-age-badge.closed {
  background: rgba(120, 53, 15, 0.15);
  color: #92400E;
  border: 1px solid rgba(120, 53, 15, 0.3);
}

/* ==============================
   DIAGNOSE REPORT FORM
   ============================== */
.diag-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
  margin-bottom: 8px;
}
.diag-table th {
  background: var(--surface);
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  padding: 10px 10px;
  border: 1px solid var(--border);
  text-align: left;
}
.diag-table td {
  border: 1px solid var(--border);
  padding: 6px 8px;
  vertical-align: middle;
}
.diag-item-label {
  font-weight: 700;
  color: var(--yellow);
  font-family: 'Syne', sans-serif;
  text-align: center;
  background: var(--surface);
  font-size: 12px;
}
.diag-input {
  width: 100%;
  background: transparent;
  border: none;
  color: var(--white);
  font-size: 13px;
  font-family: 'DM Sans', sans-serif;
  outline: none;
  padding: 4px 0;
}
.diag-input:focus {
  border-bottom: 1px solid var(--yellow);
}
.diag-input::placeholder {
  color: var(--muted);
  font-size: 12px;
}
.diag-select {
  width: 100%;
  background: transparent;
  border: none;
  color: var(--white);
  font-size: 13px;
  font-family: 'DM Sans', sans-serif;
  outline: none;
  padding: 4px 0;
  cursor: pointer;
}
.diag-select option {
  background: var(--card);
  color: var(--white);
}

/* ==============================
   DIAGNOSE DROPDOWN
   ============================== */
.diag-dropdown {
  position: relative;
  display: inline-block;
}
.diag-dropdown-menu {
  position: absolute;
  right: 0;
  top: 100%;
  margin-top: 4px;
  background: var(--card);
  border: 1px solid var(--border-hover);
  border-radius: 10px;
  min-width: 160px;
  z-index: 999;
  overflow: hidden;
  box-shadow: 0 8px 24px rgba(0,0,0,0.4);
}
.diag-dropdown-menu button {
  display: block;
  width: 100%;
  padding: 10px 14px;
  background: none;
  border: none;
  color: var(--white);
  font-size: 13px;
  font-family: 'DM Sans', sans-serif;
  text-align: left;
  cursor: pointer;
  transition: background var(--transition);
}
.diag-dropdown-menu button:hover {
  background: var(--surface);
  color: var(--yellow);
}